FAQs

Using cards safely

Q: How does T Bank protect against card fraud and what are some things to consider in order to better use my debit and credit cards safely?

A:

Our credit card fraud analysis offers a complete review of unusual authorizations, address changes, and payments to secure your accounts against fraudulent activity. T Bank takes steps to defend you against theft, loss or unauthorized use of your credit card, even if you use your card online.

The following are some tips for making your T Bank credit card and debit card usage as secure as possible. If you suspect that you're the victim of fraud, you should report it immediately.

  • Sign immediately. Sign the signature panel on your credit cards and Debit Cards as soon as you receive them.
  • Shut off paper statements. Choose instead to view your statements online, rather than receive them by mail.
  • Check your receipts. Check receipts against your online monthly billing or account statements to verify all of your transactions. Report any unauthorized transactions immediately. Once you have reconciled your billing statements, shred up all receipts and discard them at home.
  • Check your statements and watch your charges. View your statements to verify that they properly reflect the amounts you have authorized. Also, watch for multiple charges.
  • Keep a list of all your card account numbers, as well as of telephone numbers to call if your cards are ever lost or stolen. Make sure they're in a separate, secure place.
  • Be cautious when giving out your card number. Never provide account information to anyone who called you.

To report a Lost/Stolen Debit Card

1-800-500-1044 - 24 hours; 7 days a week

To report a Lost/Stolen Credit Card

1-800-367-7576 - 24 hours; 7 days a week

 

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