Personal

Xpress Deposit Capture
Frequently Asked Questions

Required computer hardware, software
and connectivity

Do I need a special computer or operating system?

PCs must be running the Windows 2000, XP, or Vista operating system. Apple Mac OS is also fully supported.

Do I need special software to scan my checks?

You must have Adobe Acrobat Reader version 6.0 or higher and Java plug in, version 1.4.2 or higher. You’ll find the Adobe reader at http://www.adobe.com/downloads/ and Java at http://www.java.com/.

Which web browsers can I use?

MS Internet Explorer version 5.5/6.0 or higher, Firefox — latest version, Mozilla — latest version, Netscape — latest version, Safari (Mac) — latest version

What type of internet connectivity do I need?

Any broadband or DSL-type internet access with a minimum 128K bit transfer. Dial-up access can be used, but system performance is not guaranteed. Dial-up access is not recommended and system performance is not guaranteed.

Do I need a special scanner to scan my checks?

Any TWAIN-compatible flatbed scanner or all-in-one multifunction printer will work. If you are not sure whether your scanner is TWAIN-compatible, refer to the device documentation or contact the manufacturer.

Can pop-up blockers affect my ability to use Xpress Deposit Capture?

Yes! Please turn pop-up blockers off.

How to use Xpress Deposit Capture

Who is eligible for Xpress Deposit Capture?

    Xpress Deposit Capture is FREE to qualified T Bank customers. To be eligible for this service you:
  • Must be a T Bank deposit customer in good standing for at least 6 months or a new customer with satisfactory credit history and accounts in good standing at previous bank
  • Must have a T Bank checking, money market, or savings account
  • Must be a registered user of T Bank online banking (Not a current T Bank online banking user? Click here to register now.)
  • Must be a registered user of eStatements
  • Must apply and be approved by T Bank

How do I sign up?

To start enjoying the benefits of Xpress Deposit Capture:

You will receive confirmation by phone or e-mail that your access to Xpress Deposit Capture has been set up and you can begin making deposits.

Are there any limits on the dollar amount and number of deposits I can scan in a day?

Yes. There’s a cumulative daily deposit limit of $5,000, and no single item can exceed $5,000, unless otherwise approved by the bank.

Do I scan the front and back of my check?

Yes.

Do I need to sign the back of my check?

Yes, you must endorse the back of the check "For deposit only - T Bank Account # xxxxxxxxxx" and sign it.

When will my deposit be posted?

If we receive your deposit by 3:00 p.m. Central Time, it will post by close of business the same day. If we receive your deposit after 3:00 p.m. CT or on a weekend or holiday, it will post by close of business the following business day. Deposits may not be available for immediate withdrawal based on our Funds Availability Policy.

How will I know if you received my deposit?

We’ll send you a “deposit received” notification by e-mail.

Can I scan more than one check at a time?

No. You may scan only one item at a time.

What if my image of the check I scanned is bad?

If you receive notification that your item has been rejected due to bad image you have the option to rescan and resubmit the item before submitting. If you’re unable to produce a clear image, please send the item by postal mail to:

T Bank
16000 Dallas Parkway, Suite 125
Dallas, TX 75248

To request postage-paid envelopes for banking by mail, e-mail ib_help@tbank.com. Include your name and address in your request.

Do I destroy my check after I scan and send it to you?

Yes. Once you receive the “deposit approved” notification e-mail, you should destroy the check you’ve just deposited.

Will you place a hold on my check?

Perhaps. In some cases we may not make all of the funds that you deposit available to you on the same day we receive your deposit. Please see our Funds Availability Policy for details.

Can I scan a money order?

Yes.

Can I scan a counter check?

No. A counter check does not contain the account number and check number on the MICR line.

Can I scan a third party check?

No. We do not process third party checks. A third party check is made payable to someone other than yourself and endorsed to you.

Can I scan a foreign check/item?

No. Due to Check 21 and ACH rules we are unable to process checks with foreign routing numbers.

Can I scan a 941 Tax Deposit?

No. A 941 Tax Deposit must accompany a tax coupon for processing.

Can I scan a US Savings Bond?

No. Due to Check 21 and ACH rules we are unable to process Savings Bonds.

Can I deposit a post-dated check?

No.

How long does the system retain my check and report information?

Two years.

What if I need additional help?

If you have additional questions about Xpress Deposit Capture, contact a Client Relationship Manager at 972-720-9000 or e-mail ib_help@tbank.com. Our customer care hours of support are 9 a.m. – 5 p.m. CT, Monday through Friday.



Back to Top

Account Access
Login
Business Clients
Login

About T Bank
Personal
Business